Privacy Policy

1. Introduction

EA Restoration ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This Privacy Policy applies to both business customers who engage our services, and individuals ("Customers") who interact with us through phone calls, text messages, contact forms, or other communications.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or estimate
• Schedule a service appointment
• Contact us via phone, email, or contact form
• Leave a review or feedback
• Subscribe to our newsletter
• Opt in to receive text messages (SMS/MMS)

This information may include your name, email address, phone number, service address, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages you visit and time spent on pages
• Referring website addresses

SMS/Text Messaging Data

When you opt in to receive text messages from us, we collect:

• Your mobile phone number
• Your opt-in consent and the date/time it was given
• Your communication preferences
• Your opt-out status (if you have texted STOP)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your service requests and appointments
• Communicate with you about your service needs
• Respond to your inquiries and provide customer support
• Send SMS/text messages for appointment confirmations, service reminders, scheduling updates, and other service-related communications
• Send you marketing communications (with your consent)
• Analyze website usage and improve user experience
• Comply with legal obligations and telecom regulations

3.1 SMS/Text Messaging Communications

By providing your mobile phone number and opting in, you consent to receive automated text messages from EA Restoration at the number provided. Text messages may include:

• Appointment confirmations and reminders
• Service scheduling and updates
• Service completion notifications
• Responses to your inquiries
• Time-sensitive service communications

Consent: Consent to receive text messages is not a condition of purchase. You may withdraw consent at any time by texting STOP to any message we send.

Opt-Out: Text STOP to any message to unsubscribe. Text HELP for assistance. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (e.g., payment processors, email services, scheduling platforms)
• With insurance companies when processing claims related to our services
• When required by law or to protect our legal rights
• With your explicit consent
• In connection with a merger, acquisition, or sale of business assets

SMS/text messaging opt-in data and consent information will not be shared with any third parties under any circumstances.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Opt-out preferences (STOP requests) are maintained indefinitely to ensure we honor your communication preferences and do not contact you after you have opted out.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of text message communications at any time by texting STOP
• Opt-out of marketing email communications
• Object to processing of your personal information

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Telecom Compliance

We comply with all applicable telecommunications regulations, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and wireless carrier guidelines including toll-free messaging requirements.

Our SMS messaging practices include:

• Clear opt-in mechanisms requiring explicit consent before sending messages
• Easy opt-out functionality (text STOP to any message)
• Proper sender identification in all messages
• Compliance with message frequency and content guidelines
• Protection of customer SMS opt-in data and privacy
• Adherence to carrier policies and best practices

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or want to opt out of communications, please contact us: